Learn how to download your customs shipping documents and dispute charges with FedEx.
Shipping discrepancies can be a pain, but they are easier to deal with when you can locate your customs shipping documents online to nail down the issue.
FedEx offers tools to download images of the commercial invoice, in-country clearance forms, etc. The forms available vary from shipment to shipment, but you'll almost always get a copy of the commercial invoice at a minimum. These forms are extremely valuable for researching duty and tax discrepancies.
Below are instructions for acquiring these files:
So you’ve found that your clearance charges may be inaccurate. Don’t worry; it happens. This can be due to an error in classification, currency conversion, etc. Thankfully, FedEx allows you to dispute those charges online instead of waiting to speak to a rep.
Below are instructions for disputing charges:
Although FedEx offers tools that allow you to dispute inaccurate charges, you'll never have to worry about this with Zonos Landed Cost Guarantee. We 100% guarantee the amount of duty and tax charged at the time of checkout, and we will handle and cover any discrepancy that may occur.
Frequently asked questions about FedEx billing:
The process will typically take months depending on the country and carrier. Learn how to avoid this headache with Zonos Landed Cost Guarantee!
You can email email@example.com or call 1800-622-1147 and speak “duties and taxes” at the voice prompt to find out the status.
Once the package leaves your warehouse, a lot can happen: