Question 1

Does Landed Cost support different ship-from countries?

Accepted Answer

Yes, Landed Cost will support exports from the United States, Canada, Europe, Australia, and more. The Landed Cost API, Hello, and Quoter all support these varying regions. International Checkout, which also includes payment solutions, is not supported in every region. If you are using a plugin on Shopify, BigCommerce, or Magento, read more on each platform's documentation page to determine supported ship-from countries.

Question 2

Does Zonos offer shipping rates or logistical services?

Accepted Answer

No, Zonos is not a shipping service or reseller of shipping rates; however, Zonos closely partners with highly capable international shipping providers to produce a landed cost inclusive of their brokerage and other clearance fees.

Question 3

What is a landed cost?

Accepted Answer

Landed cost is the total price of a purchase that ships internationally once it gets delivered to the shopper's doorstep. The landed cost calculations include the sum of the products in the cart, duties, taxes, shipping, and any additional fees from customs, brokers, or the carrier.

Question 4

Is duty applied to every order?

Accepted Answer

Not necessarily. It is very common for low-value shipments to be below the de minimis duty, and duty is not applied to the import.

Question 5

How accurate are the calculations?

Accepted Answer

The Zonos Global Trade Management (GT) team completes a monthly audit of our calculations that includes warts and all. We are dedicated to being transparent and accurate in our calculations.

Question 6

Are import taxes applied to every order?

Accepted Answer

Not necessarily. It is very common for low-value shipments to be below the de minimis tax, and in that case, tax is not applied to the import.

Question 7

What is a de minimis value?

Accepted Answer

The de minimis is a threshold value that exempts imports from duty and/or tax or VAT. This means a consumer can spend up to that certain amount without being charged the duty or tax/VAT. The de minimis will differ based on the country. Click here to see de minimis values by country.

Question 8

What is an HS code?

Accepted Answer

Harmonized (or HS) codes is part of the international harmonized system that is designed to streamline international trade. It uses a system of names and numbers to classify goods. Over 180 countries have currently adopted the harmonized system. Click to read more about harmonized codes.

Question 9

Do I need to harmonize my catalog to get a landed cost calculation?

Accepted Answer

No, a harmonized catalog is not required for a landed cost. If a harmonized code is not provided, the default HS code will be used and a landed cost calculation will be provided.

Question 10

What plugins are available for Zonos Landed Cost?

Accepted Answer

Zonos currently supports plugins for Shopify, BigCommerce and Magento.

Question 11

How do I adjust my landed cost settings?

Accepted Answer

You can manage all your settings using Dashboard. Only those with a Zonos account have access to Dashboard.

Question 12

How do I get help fixing a landed cost issue?

Accepted Answer

Having trouble with calculations not working? Do you believe the landed cost quotes are too high or low? Please contact us directly. We are available by chat during normal business hours (8am - 5pm MT).