Question 1

How long does it take to receive refunds from disputes?

Accepted Answer

The process will typically take months depending on the country and carrier. Learn how to avoid this headache with Zonos Landed Cost Guarantee!

Question 2

How can I get in contact with FedEx to find out the status of my dispute?

Accepted Answer

You can email FedEx or call 1800-622-1147 and speak the words duties and taxes at the voice prompt to find out the status.

Question 3

If Zonos is so accurate, why would I need a Landed Cost Guarantee?

Accepted Answer

Once the package leaves your warehouse, a lot can happen - A customs agent may decide they don’t like your description or HS code and assign another, which could change the amount owed. Unexpected storage, quarantine, or other government fees. Human error. Missing or incorrect HS codes added to your products