Question 1

What is a rate sheet?

Accepted Answer

A rate sheet is a spreadsheet provided by your carrier, shipper, or 3PL (third-party logistics company) that Zonos can use to calculate your shipping rates when a carrier account connection is not an option. Zonos uses this rate sheet to create a custom service level that will show up with and can be used like your other shipping service levels in Zonos Dashboard.

Question 2

When is a rate sheet needed?

Accepted Answer

A rate sheet is needed when your carrier has zone and weight-specific rates and they cannot be tied into Zonos with a carrier account connection. This is often the case if you are using a 3PL. For example, if you are using a 3PL and they use UPS, even though we have a UPS account connection, it won’t work because it is the 3PL’s account and not your own UPS account.

Question 3

Why is a rate sheet needed?

Accepted Answer

You need a rate sheet when your live shipping rates cannot be pulled in via an API (carrier account connection) so that you are able to charge your customers the correct rates, that is, the rates your carrier charges you. This will help to ensure that you’re not overcharging or undercharging the customer and having to absorb the excess fees yourself.

Question 4

How do I set up a custom service level with my rate sheet?

Accepted Answer

While there is a process to import a rate sheet into Zonos Dashboard, converting your rate sheet to the format that is needed can be complicated, so you’ll typically end up sending your rate sheet to your onboarding specialist or emailing it to support@zonos.com.

Question 5

What do I need to send to Zonos?

Accepted Answer

Before you send in your rate sheet, make sure your onboarding specialist has as much of the following information as possible, which will allow them to get your rate sheet into our system more quickly.