Question 1

Do I have to connect my carrier account with Zonos?

Accepted Answer

While it’s not required, it’s recommended in order to ensure that any negotiated rates you get from your carrier are being pulled into Zonos Dashboard and being charged to your customers. This helps with shipment rating and overall landed cost accuracy.

Question 2

What if I need to add a handling fee to my shipping rates?

Accepted Answer

No problem, you can add buffers at a percentage or flat rate to your shipping costs by carrier or service level so that you always charge your customers a handling fee.

Question 3

What happens if I don’t connect the carrier?

Accepted Answer

Your customer will be charged the carrier’s standard rates, which may not match what you’re being charged by the carrier.