Modify shipping service levels in Zonos Dashboard

Manage shipping service levels

Learn how to create and edit your shipping service levels

If you need to create a custom service level, change how your shipping service levels are displayed, or modify transit times, you can do this in Zonos Dashboard.

Here are some cases where you may want to modify your service levels:

You want to change your service level display name to something more descriptive.
You may not have initially opted to display the transit time associated with a certain service level at checkout, and now you want it to be displayed.
You may want to change the estimated transit time for your service level displayed at checkout.
You may want to stop displaying your transit time at checkout.
You only want to estimate duties and taxes for this service level, as opposed to collecting a landed cost at checkout, or vice versa.

Create a custom service level

To create a custom service level you will need to do the following:

Log in to your Zonos Dashboard account.
Go to Settings in the left sidebar.
Select Shipping rates.
Click on Create custom service level at the top right of the Custom service levels section.
You can edit the display name, set carrier fees, check if Landed Cost is enabled, choose to show the transit time, adjust transit times, and upload a rate sheet provided by your carrier or 3PL.
Click Save to finish.

Modify or edit custom service levels

To edit a custom service level, do the following:

Log in to your Zonos Dashboard account.
Go to Settings on the left sidebar.
Select Shipping rates.
Select the custom service level that you want to modify.
You can edit the display name, set carrier fees, check if Landed Cost is enabled, choose to show the transit time, adjust transit times, and upload a rate sheet provided by your carrier or 3PL.
Click Save to finish.

Modify or edit carrier service levels

Change the display name for carrier service levels and adjust it to show or change transit times:

Log in to your Zonos Dashboard account.
Go to Settings on the left sidebar.
Select Shipping rates.
Select the carrier that owns the service level.
Select the carrier service level you wish to modify.
You can edit the display name, choose to show the transit time, change the default transit times for carrier service levels, and upload a rate sheet provided by your carrier or 3PL.
Click Save to finish.

Shipping types

Learn about shipping types and the difference between service levels and shipping options:

Service levels

Service levels are the live rate shipping methods provided by your carrier via a carrier account connection. Each service level will have specific rates, transit time, and transit type. Here are two examples:

An express service level: Ships quickly, (usually) with higher rates via air transport
A ground service level: Ships less quickly, (usually) with lower rates via ground transport

Custom shipping option

Custom shipping options are created by adding rules from within a zone to offer free, flat-rate, or tiered shipping.

Custom service level

A custom service level is created by using custom rate sheets provided to you by your carrier or 3PL. You may send your rate sheets to our support team to format, upload and create your custom service level. Visit our Rate sheets page to learn more about rate sheets, and why and when they are required.

For custom service levels, your only modification options in this section are to waive the disbursement flat fee, the disbursement minimum percentage, and/or the duty and tax forwarding surcharge. If you have negotiated but not waived carrier fees, please reach out to support@zonos.com.

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