To create a custom service level you will need to do the following:
To edit a custom service level, do the following:
Change the display name for carrier service levels and adjust it to show or change transit times:
Learn about shipping types and the difference between service levels and shipping options:
Service levels are the live rate shipping methods provided by your carrier via a carrier account connection. Each service level will have specific rates, transit time, and transit type. Here are two examples:
Custom shipping options are created by adding rules from within a zone to offer free, flat-rate, or tiered shipping.
A custom service level is created by using custom rate sheets provided to you by your carrier or 3PL. You may send your rate sheets to our support team to format, upload and create your custom service level. Visit our Rate sheets page to learn more about rate sheets, and why and when they are required.
For custom service levels, your only modification options in this section are to waive the disbursement flat fee, the disbursement minimum percentage, and/or the duty and tax forwarding surcharge. If you have negotiated but not waived carrier fees, please reach out to email@example.com.
See Zonospolicies and agreements.
Manage shipping service levels
Learn how to create and edit your shipping service levels
If you need to create a custom service level, change how your shipping service levels are displayed, or modify transit times, you can do this in Zonos Dashboard.
Here are some cases where you may want to modify your service levels: