Free shipping can be based on cart price and/or weight using a Price tier or Weight tier, or for specific countries based on the zone you add the rule to. Follow the guidelines outlined in this document or in the video walkthrough at the end to learn how to set up free shipping in Zonos Dashboard.
You will need to have at least one shipping zone set up prior to creating your free shipping option. You will also need to add free shipping to each applicable zone.
Examples:
Create a rule to make a free shipping option.
Go to Dashboard → Settings → Shipping rates.
Under Shipping zones, select the zone for which you would like to create your new shipping rate.
Scroll to the bottom of the page until you see Rules, then click Add new rule.
Enter your Display name,*_ e.g._ Free shipping*.
By default, only estimate duties and taxes for this rule is unchecked, meaning duties and taxes will be collected in the checkout. Checking this box will result in duties and taxes only being estimated in the checkout.
Set carrier fees (dropdown) -Select the carrier you will use for this shipping option.
Display shipping transit time Optional - Check this box to display transit time, then select your delivery window by filling in Minimum and Maximum transit times in days. Zonos adds transit times based on calendar days, not business days.
Under Price tiers, you will find the rule builder where you can choose whether your new free shipping option will be offered based on price or weight by selecting Cart subtotal
for Price tiers or Cart weight
for Weight tiers - Free shipping is typically based on price.
Cart subtotal
is selected, then you will also need to choose the currency being used.Cart weight
is selected, then you will need to choose the currency and the weight units.Set up your rule using the dropdowns greater than
, less than
, or between
, then entering the cart price or cart weight ranges based on the fields that appear and your specifications.
Enter the price for your shipping option to be shown at checkout. In this case, it will be 0 USD because we are setting up free shipping. See the general guide for using the custom shipping rule builder below.
Click Save to finish adding your new free shipping option.
Configure a rule to create free shipping based on the example below.
greater than
199.99
shipping = *0
Custom shipping rule builder and ranges - General guide for free, flat rate, and tiered shipping
Custom shipping options are created with rules which use a rule builder with ranges to help set the parameters of when your rule should be active. It’s important to understand how the ranges work, and which values are included in the range you’ve set for the rule so that your desired shipping rates are returned when intended.
The greater than
option is not the same as "greater than or equal to." Entering “greater than
50 USD” really means 50.01 USD and greater.
Example: If you wanted to create a rule that charges 5 USD shipping on order subtotals of 500 USD and up, your rule would look like this: If subtotal is greater than
499.99
shipping = 5
The less than
option, on the other hand, is the same as "less than or equal to." Entering “less than
50 USD” means 50 USD and less.
less than
100
shipping = 20
Similarly, the between
option does not include both of the two figures at the beginning and end of the given range. The first number in the range is not included, but the second is. Entering "between
100 USD and 199.99 USD" actually means from 100.01 USD to 199.99 USD.
between
99.99
and 199.99
shipping = 15
Troubleshooting tips
Potential issue: My free shipping option is not showing up during checkout or mock checkout.
Potential issue: My free shipping option is not free! It’s charging the wrong amount during checkout or mock checkout.
Potential issue: I want only my free shipping option to show up at checkout. How do I turn off other service levels/options so that only my free shipping option shows up?
Free shipping