Zonos logo



UPS account connection

Easily connect directly to your UPS account with a secure one-time sign-in through Zonos Dashboard. Our integration with UPS uses their API to pull your live shipping rates so you get the most accurate shipping and landed cost calculations. In order to use this feature, you will need to follow the guidelines outlined in this document or in the video walkthrough at the end to connect your account and then enable UPS service levels in your shipping zones and, as always, test to ensure it’s working properly.


Locate your most recent UPS shipping invoice

Locate your most recent UPS shipping invoice, as it is required to connect your UPS account in Zonos Dashboard. It is important to use your most recent invoice and no other to get the proper information to connect your UPS rates to Zonos.


Connect your UPS credentials to Zonos

  1. Log in to Dashboard.

  2. Go to Settings on the left sidebar.

  3. Select Shipping rates.

  4. Click Connect carrier account.

  5. Select UPS.

  6. Enter information for the following requested fields:

    • Account/shipper number (use the Shipper number from your UPS invoice).


      • Full name
      • Email address
      • Phone number

      • Country
      • Street address
      • City
      • State
      • ZIP code (only the first five digits)
    • If the personal information that you entered above and your UPS shipping information are different, select the check box next to [ ] My contact information above and my UPS shipping information are different, which will expose three new fields to fill out (we recommend selecting this option even if the information is the same, just to be safe):\

(see PDF for clarity)

  • Account name

  • Account postal code (only the first five digits)

  • Country

  • Select the check box next to [ ] I have a recent invoice on this UPS account (within 90 days) option and fill out the fields under this option - Although this says “within 90 days” this must be your most recent UPS invoice:

    • Invoice number
    • Invoice date (enter as 01/01/2021 format, not the format on the invoice)
    • Invoice charges for this period (use the Amount due this period numberfrom your UPS invoice)
    • Control ID (only applicable to U.S.-based organizations)
  • Under Rates customers will see at checkout, you will choose between the following options:

    • Your negotiated rates with UPS (recommended)

      • Typically lower-than-retail rates that you have negotiated with UPS
    • Retail UPS rates

      • Standard UPS rates
  1. Select the check box next to [ ] I have read and agree to the Zonos Terms of Service, UPS Technology Agreement, UPS Rate, Service Guideline, and Tariff.

  2. Click Save to finish.


Start using your UPS rates

Now that you have your UPS account connected, you will need to do the following to begin using your live UPS rates for shipping quotes:

  1. Create shipping zones - Shipping zones allow you to have different service levels, rules, and shipping rates for different countries or groups of countries.
  2. Enable UPS service levels - Enabling service levels in the zones that you want to use them in allows you to offer different service levels to different zones.
  3. Test your shipping - Test your shipping to make sure everything is working properly and being displayed as intended before being used in production or going live on your website.