Shipping discrepancies can be a pain, but they are easier to deal with when you can locate your customs shipping documents online to nail down the issue.
UPS offers tools to download images of the commercial invoice, in-country clearance forms, etc. The forms available vary from shipment to shipment, but you'll almost always get a copy of the commercial invoice at a minimum. These forms are extremely valuable for researching duty and tax discrepancies.
Below are some instructions for acquiring these files:
If you’ve discovered that your clearance charges may be inaccurate, don’t panic. Mistakes do happen! This can be due to a number of reasons, such as an incomplete HS code classification, inaccurate foreign exchange rates, etc. Luckily, UPS has tools to dispute and appeal duty and tax charges online, without the hassle of waiting for a representative.
Instructions to dispute charges:
Although UPS has a feature that enables you to dispute inaccurate charges online, Zonos’ Landed Cost Guarantee takes care of all these discrepancies for you, so you'll never have to worry about it. The amount charged at checkout is 100% guaranteed, if a mistake occurs, then we will take care of it and pay the difference (if needed) for any discrepancy that may happen.
Frequently asked questions about UPS billing:
Learn how Zonos Landed Cost Guarantee can help bypass the long and difficult process or refunds that usually take months depending on the country and carrier.
Once the package is shipped off, there are a lot of uncontrollable variables:
See Zonospolicies and agreements.
UPS - Navigating cross border online
Learn how to download your customs shipping documents and dispute charges with UPS.