Shipping disputes can be an inconvenience, but they are easier to manage when you can easily find your online customs shipping documents and confirm what the problem is.
DHL has tools that enable users to download images of the commercial invoice, in-country clearance documentation, etc. Although you'll almost always get a copy of the commercial invoice at a minimum, the availability of the forms varies from shipment to shipment. When it comes to analyzing and resolving duty and tax discrepancies, these forms are extremely valuable.
The steps below outline how to obtain these files:
So you’ve found that your clearance charges may be inaccurate. Don’t worry; it happens. This can be due to an error in classification, currency conversion, etc. Thankfully, DHL offers some great tools that allow you to dispute those charges online instead of waiting to speak to a rep. Keep in mind that you can only dispute charges online for invoices that have not been paid yet.
Below are instructions for disputing charges:
Although DHL offers tools that allow you to dispute inaccurate charges, you'll never have to worry about this with Zonos Landed Cost Guarantee. We 100% guarantee the amount of duty and tax charged at the time of checkout, and we will handle and cover any discrepancy that may occur.
Frequently asked questions about DHL Express billing:
The process will typically take months depending on the country and carrier. Learn how to avoid this headache with Zonos Landed Cost Guarantee!
Once the package leaves your warehouse, a lot can happen:
See Zonospolicies and agreements.
DHL Express billing
Learn how to download your DHL customs shipping documents and dispute DHL charges.