Easily connect directly to your UPS account with a secure one-time sign-in through Zonos Dashboard. Our integration with UPS uses their API to pull your live shipping rates so you get the most accurate shipping and landed cost calculations. In order to use this feature, you will need to follow the guidelines outlined in this document or in the video walkthrough at the end to connect your account and then enable UPS service levels in your shipping zones and, as always, test to ensure it’s working properly.
Checklist for UPS account connection (as outlined in the sections below):
When entering details into Zonos Dashboard from your most recent UPS Delivery Service Invoice, the information needs to match *exactly*** **what is on your invoice, i.e. Information, capitalization, punctuation, and abbreviation. We recommend copying and pasting the information directly from the UPS invoice into the fields in Dashboard to ensure you enter it correctly. If you do copy and paste, be sure you don’t grab extra spaces with the info you are copying. See PDF for clarity about which invoice fields correspond with the fields in Zonos Dashboard.
When attempting to connect to your UPS account, if the incorrect information is entered three times, you will be locked out, unable to attempt to connect to your account for 24 hours.
Log in to Dashboard.
Go to Settings on the left sidebar.
Select Shipping rates.
Click Connect carrier account.
Enter information for the following requested fields:
Account/shipper number (use the Shipper number from your UPS invoice).
PERSONAL INFORMATION ASSOCIATED WITH YOUR UPS ACCOUNT
SHIPPING ADDRESS ASSOCIATED WITH YOUR UPS ACCOUNT (see PDF for clarity)
If the personal information that you entered above and your UPS shipping information are different, select the check box next to [ ] My contact information above and my UPS shipping information are different, which will expose three new fields to fill out (we recommend selecting this option even if the information is the same, just to be safe):
(see PDF for clarity)
Select the check box next to [ ] I have a recent invoice on this UPS account (within 90 days) option and fill out the fields under this option - Although this says “within 90 days” this must be your most recent UPS invoice:
Under Rates customers will see at checkout, you will choose between the following options:
Your negotiated rates with UPS (recommended)
Retail UPS rates
Select the check box next to [ ] I have read and agree to the Zonos Terms of Service, UPS Technology Agreement, UPS Rate, Service Guideline, and Tariff.
Click Save to finish.
Now that you have your UPS account connected, you will need to do the following to begin using your live UPS rates for shipping quotes:
You must have item weights set for each item in your shopping cart platform in order to get accurate shipping quotes.
If you have items or boxes larger than 11” on any side, your items may need to be calculated with dimensional weight to get accurate quotes. Please contact email@example.com for options.
Follow the instructions in the video to connect your UPS account to Zonos.