Big Commerce App

Enhance your Big Commerce Platform with Zonos

Zonos allows you to globalize your Big Commerce store without taking the control out of your hands. The Zonos Big Commerce app is easy to install and allows you to give your international customers the shopping experience they deserve. All while giving you the tools to manage the barriers and mitigate the risks associated with cross-border e-commerce.

Welcome international customers with Zonos Hello and give them import information specific to their country along with duty and tax quotes while they shop.
Allow customers to shop and pay in their local currency.*
Get a complete landed cost at checkout. Duties, taxes, & carrier fees.
Enable customers to checkout in their language.
Manage item and country restrictions easily.
Use Zonos Fraud tools to help mitigate or eliminate costly fraudulent charge backs.

How it works

International customers are welcomed by Zonos Hello letting them know you ship (or don’t ship) to their country along with general import laws and duty and tax info. Customers then shop and add items as normal while shopping in thier local currency. Once they are ready to complete their order, international customers complete their order on the Zonos Checkout. The Zonos Checkout (designed to have your stores look and feel), brings added functionality and flexibility for your international customers. Add your carriers rates and custom shipping rules with ease. Your customers can complete checkout in their local language with localized address fields. Take advantage of abandoned cart emails that also utilize language translation as well. Add custom messages, delivery times, and more.

When the purchase is complete, orders will import into Big Commerce for you to fulfil. You can also manage your orders from the Zonos App where you can easily see and manage orders, print international shipping labels and customs documentation, manage promo codes, send email confirmations, and more.

Zonos can also take the worry out of international shipping compliance and fraud as well. Whether that might be handling item and country restrictions, notifying you of any possible matches against the consolidated screening list , GDPR Compliance , or giving you 100% fraud protection, Zonos keeps the control in your hands while mitigating the risk that can come with cross-border sales.

*Payment processing: When using Zonos Payments , customers can pay in their local currency. If using your processor, customers will pay in USD. For a list of external processors we integrate with, see our docs .

Installation

It’s quick and easy to install the Big Commerce Zonos App. Simply click the “GET THIS APP” and then “CONFIRM” the access that is required for the app to function properly. Once installed, you will see the following settings inside the Zonos App in Big Commerce>

Settings

bigcommerce setup

Zonos Hello

Upon installation of the app, the “Site Key” will auto-populate and Zonos Hello will be active on the site. You have the option to disable Zonos Hello Note: Zonos Hello must be enabled for the Zonos Checkout to function.

Currency Conversion

Zonos Hello has the ability to convert the currency through your site based on the visiting customers country. To enable this, click “Enable” under the currency conversion heading. If you are utilizing Zonos Payments, the customer will shop and pay in their local currency. If you are using your own payment provider, it will give an estimate based on the google rate but they will be charged in USD and may have exchange fees applied in addition to what was charged at checkout.

Zonos Checkout

This setting is set to “Disable” upon install as there are settings inside the Zonos App that need to be set up prior to turning your checkout live like shipping rates, payment credentials, and landed cost settings (See the Quick Set-Up Guide for instructions).

Store ID and Store Secret

If you have a completed agreement prior to installing the app, these credentials will auto-populate upon install. If you haven’t completed that agreement, please contact inquire@zonos.com or call 801-869-8107 and we will help get you set up. Once you have your login to the Zonos App you can navigate to the Plugin section in the Zonos App and find your credentials there.

Once your store set-up is complete in the Zonos App and credentials are updated, you are ready to go live!

NOTE: Be sure to save any changes by clicking the “Update Settings” button.

Zonos Recommends

Install the app on a staging site for testing before pushing live

View the Go Live Checklist before turning the site live (some items may not be applicable)

Ensure you ship items DDP (Delivery Duties Prepaid) if taxes were paid in advance. Otherwise your customer will be billed at checkout and upon delivery as well.

Note that orders may be delayed on import if they are in a fraud review (validating) state to make sure fraudulent orders aren’t shipped out.