Personal information
We may ask you for personal information. We collect only the personal data relevant to providing you with a service and use your information just to ensure the fulfillment of this service. You may have also opted into agreeing to receive marketing communications from Zonos. If you did not opt-in for marketing emails, mailings, and notifications, you should not receive them. If you consented in error, please contact us to remove you from those lists.
You are free to refuse our request for your personal information, with the understanding that we may be unable to process your requests or engage in business without this information. We do not sell your private information to outside parties.
Information we collect - personal information and data
Personal information comes to us in many different ways, such as:
- Purchase a service or offering from us.
- Register on the website.
- Submit questions.
- E-mail us.
- Submit pricing requests.
- Enter a drawing or contest.
Personal data we may collect (if applicable) includes the following:
- Name
- Gender
- Username
- Email address
- Postal address
- Phone number and/or mobile number
- Offerings or services shopped, purchase information and/or history
- Location or geolocation data
Your credit card and/or ACH information is held securely by our credit card processor, which cannot be accessed by Zonos.
The information we collect may be provided to us through merchants, partners, prospective customers, and customers. We may also purchase data from third parties.
Use, processing, and sharing of your information
Zonos processes and uses personal information with your consent. You can withdraw your consent by updating your privacy settings or closing your account. Zonos also processes personal information when it needs to do so to fulfill a contract with you to provide you services, in its legitimate interest to aid in developing and improving the services, or when required by law. If you do not want to provide information to us to fulfill our agreement with you to provide the services, we may not be able to provide you the fullest version of our services.
We use the collected information to provide you with the services you agreed to or under a contract, to improve our services, enhance your user experience, communicate with you, and fulfill statutory obligations to which you may be subject. We use your profile information to contact you about your account or new Zonos functionality and certain Zonos news and information. You may opt out of certain types of communications.
Controlling your information
You may exercise your rights to access, correct, erase, object to processing, and request data portability where applicable.
Please contact our Data Privacy Officer to make your data request at security@zonos.com.
Cookies
We may use “cookies” to collect information about you and your activity on our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site and serve you content based on preferences you have specified. If you do not wish to accept cookies from us, you should instruct your browser to refuse cookies from our website, with the understanding that we may be unable to provide you with some of your desired services without access. This policy covers the use of cookies only between your computer and our website.
Third-party services
We may employ software and other resources from third-party companies and individuals with our product offerings. For example, these companies could be order processors, payment partners, analytics providers, carriers, and other content partners. These third parties have access to your personal information to only perform specific tasks on our behalf.
Zonos may share personal information as expressly outlined in this privacy policy, including the following limited situations:
- With third parties that assist us in providing you with our services, such as payment processors, business and analytics providers, marketers, content providers, and cloud service providers, but we require our third parties to only use your information for the purposes of providing the services requested of them and in accordance with this privacy policy.
- If we believe that the disclosure is reasonably necessary to (a) satisfy an applicable law, regulation, legal process, or enforceable governmental request; or (b) protect or defend the safety, rights, or property of Zonos, the public, or any person.
- In connection with a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or other proceeding involving Zonos that includes or requires the transfer of the information.
- If your information is a part of a set of non-private, aggregated, anonymized, or otherwise non-personal information, such as anonymized and/or aggregated usage statistics and viewing trends.
- With third parties to improve and deliver advertising to you on our behalf.
- If you request or consent to our sharing of personal information with a third party.
Any information accessed by these third-party technologies is governed by the privacy practices of those third-party technologies. Zonos does not control and is not responsible for the collection of or the misuse of your information by such third-party technologies.
Links to other sites
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot assume responsibility for their treatment of your personal information. This privacy policy only covers our website and privacy practices.
Children’s privacy
If you are under 16 years of age, no information should be submitted to us without the consent of a relevant parent or guardian.
Note to parents
These Services are not directed specifically at children under the age of 16. We will not knowingly collect or use personal information from anyone under the age of 16. Ensure that your child does not give us personal information online without asking your permission.
Data storage and retention
This data is processed and retained in the United States of America. Zonos uses and retains personal information you provide to do one of the following:
- Order processing: Any data collected for order processing will be maintained for a period of time deemed necessary for the management of that order. It will not be used for marketing purposes.
- Marketing efforts: If you consented to be marketed to, your personal data will be retained for the period of 24 months and then deleted.
Protection of your information
In order to help keep your media secure, we employ third-party certificate management and security solutions to provide publicly trusted TLS certificates for end-to-end encrypted connections among all of our servers, services, and client applications.
We have put in place commercially reasonable physical, electronic, and organizational procedures to safeguard and secure the information we collect. For example, password information is stored on our servers and is protected using hashing and encryption technologies.
We do not store any of your payment or credit card information on our servers. The data is encrypted and securely stored by an independent company, which provides payment-processing services for Zonos.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order secure; but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering through the Services.
In the event of a breach of your personal data, we will make any necessary breach notifications as required under relevant laws or regulations, including notifying appropriate authorities within 72 hours, where feasible, in instances where the GDPR applies to your information.
Changes to our privacy policy
At our discretion, we may update or change our privacy policy from time to time. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around the most current privacy and personal information policy.
Important – why do I have to accept the terms of this privacy policy?
This privacy policy provides you with all information necessary (in an easily accessible way) to make an informed choice as to whether to use this website and to send your personal information to us or not. Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our processing of your indirect personal information (cookies, connection, and system information) in the manner set out in this Privacy Policy. If you wish to register on the website or ask us to provide a service to you (i.e., a product purchase, newsletter, or new product details, company information, etc.) we will need additional direct personal information (e.g., name, address, and email address) from you. If you are under 16, we ask you to contact your parent or legal guardian, for their express consent to collect and use this Personal Information. This Personal Information will be used only for the purposes for which you gave it to us.
Privacy Notice for EU and UK Residents
Your personal data is primarily used to provide you with the Zonos services you request. It may also be used to comply with legal obligations we are subject to or to fulfill our legitimate interests, such as to personalize your experience, and to develop and improve our services. With your prior consent, it may also be used to send you offers and promotions.
You have a number of rights including the right to request access to, change, or remove your personal data, or to change your marketing preferences (including withdrawing your consent at any time).
Our Data Protection Officer can be contacted by emailing: security@zonos.com.
You have a right to lodge a complaint with your local Data Protection Supervisory Authority or with the UK Information Commissioner’s Office: https://ico.org.uk/for-the-public .
For more information about Zonos’ data collection and use practices please refer to the appropriate sections of this Privacy Policy.
Privacy Notice for Brazil Residents
Your personal data is primarily used to provide you with the Zonos services you request. It may also be used to comply with legal obligations we are subject to or to fulfill our legitimate interests, such as to personalize your experience, develop and improve our services. Zonos may also process personal data for purposes of complying with applicable local laws and regulations in the territory where our products and services are offered. With your prior consent or whenever there is a legitimate interest at stake, it may also be used to send you offers and promotions.
You have a number of rights set forth in Brazil’s data protection legislation including but not limited to the right to confirm the existence of the processing of your personal data, request access to, change, or remove your personal data, or to change your marketing preferences (including withdrawing your consent at any time).
For more information about Zonos’ data collection and use practices please refer to the appropriate sections of this Privacy Policy.
Privacy Notice for California Residents
This section provides additional details about the personal information Zonos collects and receives about California consumers and the rights afforded to such consumers under the California Consumer Privacy Act or “CCPA.”
For more details about the personal information Zonos has collected over the last 12 months, including the categories of sources, please see the Information we collect – personal information and data section above. Zonos collects and receives this information for the business and commercial purposes described in the Use, processing, and sharing of your information section above. Zonos discloses this information as described in the Use, processing, and sharing of your information section above. Zonos does not sell (as such term is defined in the CCPA) the personal information we collect (and will not sell it without providing a right to opt out). Please note that we may use third-party cookies for our advertising purposes and third-party services for our product offerings as further described in the Cookies and Third-party services sections above, respectively.
The CCPA requires a description of data practices using specific categories. This table describes our data practices using these categories.
| Categories of personal information we collect | Business purposes for which information may be used or disclosed | Parties with whom information may be shared |
| Identifiers such as your name, phone number, email address, postal address.Demographic information, such as your gender.Commercial information such as purchase information and/or history, credit card and/or ACH information.Geolocation data, such as may be determined by IP address. | Maintaining our services: We use information to ensure our services are working as intended.Product development: We use information to improve our services and to develop new products, features and technologies that benefit our users and the public. Use of service providers: We share information with service providers to perform services on our behalf in accordance with this privacy policy and other appropriate confidentiality and security measures. Legal reasons: We may also use information to satisfy applicable laws or regulations, and disclose information in response to legal process or enforceable government requests, including to law enforcement. | Third-party providers, trusted businesses or persons that process information on Google’s behalf, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.Law enforcement or other third parties, for the legal reasons and/or in response to legitimate legal process. |
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA. We will verify your request and may request government identification or other information in order to do so. Consumers can also designate an authorized agent to exercise these rights on their behalf.
Contact Information for Data Protection Office
Our Data Protection Officer can be contacted by emailing: security@zonos.com
Process to Make a Request
To make a request, please contact us via our contact page. Before completing your request, we may need to verify your identity or the identity of your authorized representative. We may request additional documentation or information solely for the purpose of verifying your identity.
Contact Us
You can contact Zonos via our contact page.
Zonos Privacy Policy
We thank you for your consideration of iGlobal Exports, LLC dba Zonos as a customer or potential customer. At times, you may share your personal information with us. We care deeply about your data, and it is vital you know that we realize your personal data is important to you also. This privacy policy details how your data is used, what your rights are, and how you control the use of your personal information. This privacy policy informs you of the efforts we are making to protect your data and display integrity in the way we handle it. We will not use your personal information without your knowledge. Please contact us if you have questions or concerns about your personal data.
We may collect some information about you, as described in this policy, but you control how much you share about yourself.
This privacy policy is directed at our business partners (e.g. merchants and related entities), persons who access or use Zonos’ website(s), and third parties who license Zonos’ services.
We strive for compliance with the EU-US Privacy Shield Principles, EU-GDPR principles, and the Swiss-US Privacy Shield Principles (the “Privacy Shield Principles”) regarding the collection, use, sharing, and retention of personal information from the European Union and Switzerland.
We strive to comply with all applicable data privacy laws and regulations in the jurisdictions in which we operate or do business, and we collect, use, share and retain personal information in ways consistent with those applicable laws and regulations.