Question 1

Do I need to register with HMRC before I can start collecting VAT on low-value orders?

Accepted Answer

No, you will just need to be registered prior to the end of the first quarter that your remittance is due.

Question 2

If I have a customer with one order, but two shipments (the first being low value and the second being high value), how do we manage VAT collection on the two shipments in the single order?

Accepted Answer

Collect the VAT on the shipment under £135 and have the customer pay VAT on the other shipment upon entry.Combine and ship them together, and have the consumer pay VAT on the entire order upon entry.

Question 3

Can I collect and remit VAT on all orders, including those above £135, so I don’t have to track order amounts?

Accepted Answer

No, any shipment where the total of goods is > £135 must have VAT and duty paid upon import. Our Dashboard reporting makes it easy to keep track of which orders you need to remit on.

Question 4

How do I turn off orders under £135 in the Zonos Dashboard? What is the customer experience like?

Accepted Answer

It’s easy to turn low-value orders under £135 off, so HMRC VAT remittance is not needed. Once low-value orders are turned off, if you have the Zonos Hello pop-up on your site, your customers will be greeted with helpful information about shipping into the UK, including language that your business does not currently ship orders below 135 GBP.

Question 5

Do I need a bank account in the UK if I am using Zonos for LC or LCG?

Accepted Answer

A UK bank account is not required for Zonos products.

Question 6

Do I need a UK bank account to register with HMRC?

Accepted Answer

A UK bank account is not required for a VAT number, but bank information is needed to wire your VAT remittance quarterly.