A message stating, “no shipping options are available” or, “this order can’t be shipped to the address you entered” can appear for a few different reasons:
If shipping rates are showing in the Mock Checkout, it is most likely an issue with how things are configured in Shopify.
By default, the duty and tax are combined with the shipping cost in the order summary on the right side of the checkout. However, each of the shipping options (on the left side of the checkout) has the shipping cost itemized from the duties and taxes in flat text below the shipping service level name.
If you would like the duty and tax to be on a separate line item from the shipping in the order summary, you’ll need to be on Shopify Plus. Shopify Plus allows you access to your
checkout.liquid file to make customizations. If you input the Shopify Plus Bonus Snippet, duties and taxes will display as a separate line item in the order summary on the right side of the checkout page. They will no longer appear on the left side combined with the shipping costs.
This may occur on one of our legacy products, Shopify Checkout.
If you do not want to offer Cash on Delivery, adjust your “Manual payment methods” in Shopify → Settings → Payments.
At the beginning of 2023, Shopify released a new version of its API that changed how order fulfillment is handled. Zonos updated the Zonos Duty and Tax app to ensure its compatibility with Shopify's new API.
You must update the Zonos Duty and Tax app in Shopify to implement the update that Zonos made. If you do not update the app, shipment tracking between Dashboard and your store will stop functioning until the app is updated. To update your app:
If you do not see the Update Zonos Duty and Tax button, your app is already up-to-date.
If you are on Shopify Basic, you are unable to pick up app updates due to Zonos no longer supporting Shopify Basic accounts. You will need to upgrade to the Shopify plan to update your app. If you stay on Shopify's Basic plan, you will have to manually update the order status and tracking in Shopify when you print a label for an order in Dashboard.
See Zonospolicies and agreements.
Learn about common Shopify errors you may see and how to resolve them.