Zonos will default to include all applicable carrier fees. If you are using our Landed Cost guarantee service, you will not have access to configure these carrier fees in Zonos Dashboard. Please contact our support team if these carrier fees need to be changed.
Carrier fees are often a surprise to online retailers just starting to calculate and collect landed cost. They are usually only seen and paid for by your customers when they receive their international shipments. Carrier fees are an important part of landed cost calculations.
If you don’t set them up correctly and allow prepayment of duties and taxes, you will lose money because you will end up paying the carrier fees on behalf of your customers. You may need to find out from your carrier what your fees are, but typically, unless you have negotiated to get them lowered or waived, they will likely be part of your landed cost and international shipments where you allow customers to prepay duties and taxes.
Disbursement fee - The disbursement fee is charged on either a minimum or a percentage, depending on which is greater for advancing taxes and duties to customs on behalf of the payor. This fee varies by country and by currency.