Question 1

I’m interested in Hello. How do I get this on my website?

Accepted Answer

You can sign up for free at hello.zonos.com.

Question 2

Can Hello be hidden for domestic customers?

Accepted Answer

Yes, Hello will only show for international customers and be hidden for domestic ones.

Question 3

Where will Hello be placed on my website?

Accepted Answer

By default, Hello will show on the bottom-right corner but can be placed on any corner of the website. This can be changed in your Hello settings using Dashboard.

Question 4

How do I enable duty and tax estimates for Hello?

Accepted Answer

Click here for instructions on how to generate an estimated duty and tax quote for Hello.

Question 5

Where will Hello be placed on my website?

Accepted Answer

By default, Hello will show on the bottom-right corner but can be placed on any corner of the website. This can be changed in your Hello settings using Dashboard.

Question 6

Can I change the location of Hello on my website?

Accepted Answer

Yes, simply log in to Dashboard and click on “Hello” in the left sidebar menu. Under Appearance, you can modify the position of Hello on your website.

Question 7

How do I create custom messaging for Hello?

Accepted Answer

Please contact us for assistance or your Zonos Customer Success representative.

Question 8

I’m not a developer and need assistance. What are my options?

Accepted Answer

Zonos offers custom development work at an additional cost. Pricing for custom development will vary, depending on the amount of work requested.

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