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Order notifications

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Order notifications

Zonos supports a variety of email notifications, both for you and your shoppers.

If desired, you can use Zonos to send email notifications to your customers. To avoid duplicating emails, you should only use Zonos to send these notifications if your ecommerce platform does not already do so. For example, a Zonos JS integration does not use a plugin that is tied to an ecommerce platform, so the orders typically only appear in Dashboard. If you do not import these orders into your ecommerce platform, you will need to use Zonos for all email communications on those orders. Zonos can also send you a notification each time you receive an international order. All notifications can be managed by following the instructions below.

Notifications for shoppers 

Zonos can send email notifications to your shoppers on your behalf for the following events:

  • Order confirmation
  • Order cancellation
  • Order refund
  • Order shipped
  • Abandoned cart

To enable this feature, you must first verify the email address you would like Zonos to use to send these notifications, then choose which notifications you would like us to send.

1

Verify your email address

To verify your email so that Zonos can send emails to your customers on your behalf, complete the following:

  1. Go to DashboardSettingsGeneral.
  2. Scroll to the Email section at the bottom of the page.
  3. Input the email address you would like us to use as the sender for email notifications to your customers.
  4. Click Save.
  5. You will receive an authorization email from Amazon Web Services (AWS). Follow the link in the email to verify your email address. The link will expire after 24 hours.
2

Enable/disable email notifications to customers

After you verify your email address, choose which notifications you would like Zonos to send to your shoppers by following the steps below:

  1. Go to DashboardSettingsCheckout settings.
  2. Scroll to the Notifications section and select which emails you wish to be sent out.
  3. Click Save.

Notifications for retailers 

Zonos supports a basic system for sending an email to one or more email addresses to notify them when you receive a new order. These are mainly used when orders do not sync to your ecommerce system, which is common with Zonos JS integrations.

Enable order notifications

To enable order notification emails to retailers:

  1. Go to DashboardSettingsCheckout settings.
  2. Scroll to the Email section and enter which email addresses you wish to send notifications to when you receive a new order.
  3. Click Save.

Example order notification email

new order notification to retailer