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International privacy settings

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Privacy settings 

Zonos Checkout supports a variety of international privacy laws and supports requesting visitor consent before collecting or processing data. You can configure the exact type of consent required as well as your privacy controller settings through your Zonos Dashboard.

Privacy settings in Dashboard 

To configure privacy settings for your online store using Zonos Checkout:

  1. Log in to your Zonos Dashboard account

  2. Go to SettingsPrivacy

  3. Click Edit next to the country’s privacy settings you want to change

  4. Select your consent type (see below in the “Privacy consent types section” for more information)

  5. Specify your privacy controller’s name and email

  6. Optionally, customize the language used for your privacy policy and marketing policy

    • These will be displayed in Checkout next to the consent checkbox for your shoppers

Determining compliance status

On the Privacy Settings page in Dashboard, you will also notice an “in compliance” or “needs attention” status next to each option.

When your account is labeled “in compliance”, your privacy settings are complete and need no attention.

When your account is labeled “needs attention”, your privacy settings are incomplete and need to be filled out. Most often, this means you are just missing a few bits of information such as your privacy controller’s email, a link to your contact page, etc.

When shoppers arrive at your checkout from a country with digital privacy laws, they need to consent to data collection. Zonos supports five different modes of asking for data consent. As with all things concerning privacy, be sure to consult with your own legal team as every situation and store is different.

1. Marketing consent only (default)

By default, Checkout will assume that processing consent is given by the shopper using an ecommerce platform to place an order in the first place—this is an industry standard for ecommerce. With this mode, additional consent will be required to collect emails for marketing use.

The language displayed for requesting marketing consent only is: “By checking this box you give consent to use your personal data for email notifications and [[storeName]] marketing purposes.”

2. Marketing and processing consent

This mode displays two checkboxes to the user:

  • One for consent to collect their information for the use of processing an order
  • The other is for consent to collect their information for marketing use

The language displayed for requesting processing consent is: “We take your privacy seriously. By checking this box, you acknowledge that your personal data will be used for order processing and email order notifications.”

The language displayed for requesting marketing consent is: “By checking this box you give consent to use your personal data for email notifications and [[storeName]] marketing purposes.”

3. Processing consent

This mode only displays one checkbox to the user to collect their consent for order processing. When using this mode, the user does not consent to their data being used for marketing.

The language displayed for requesting processing consent is: “We take your privacy seriously. By checking this box, you acknowledge that your personal data will be used for order processing and email order notifications.“

4. Combined processing and marketing consent

This mode displays a single checkbox that allows the user to consent to marketing and processing at the same time, but not independently of one another.

The language displayed for requesting combined processing and marketing consent is: “I consent to the use of my personal data to be used in processing, managing, and maintaining this order. I also give consent to use this data for email notifications and [[storeName]] marketing purposes. This data will not be provided to any third-party marketing organizations.“

5. No consent

This mode does not display a checkbox and does not ask for user consent.

To view a report of users who have consented to data processing, alongside their consent status:

  1. Log in to your Zonos Dashboard account
  2. Go to SettingsPrivacy
  3. Next to the country you want to see a report for, click View report