Manage international fraud

Learn how Zonos technology can handle international fraud for your business 

One of the biggest mistakes online retailers make when addressing fraud is using broad strokes to eliminate potential fraudsters from placing orders on their store website.

Examples of this include:

• Blocking all Indonesian IP addresses from hitting your site
• Requiring customers to wire money to pay for their order

The major issue with this approach is it prevents many legitimate buyers from completing orders, resulting in a major hit on your conversion and top-line revenue. Zonos provides fraud coverage with our Zonos Checkout product to target, identify, and block individual fraudsters as opposed to broad-stroke changes that may affect your legitimate buyers. With its wide variety of nuances, international fraud can be harder to identify than domestic fraud.

These nuances may include:

• Billing to a foreign address
• Shipping within the United States
• Higher order values
• Higher quantities of a single item

Circumstances like these may sound alarming, but in many cases, shouldn’t. International buyers generally order more to justify the higher shipping costs and frequently ship to freight forwarders within the US.

Fraud screening variables

Zonos takes a look at the following list of variables when determining whether an order is acceptable and if additional screening is necessary.

• Quantities of individual items
• Type and value of individual items
• Total order value
• Billing address
• Shipping address
• Shopper’s IP address
• All lowercase text within form fields
• Previous fraud orders associated with any of the customer’s data
• Number of payment attempts
• Number of different payment method attempts
• Bank BIN
• AVS Codes
• 3-D Secure codes

Fraud Coverage

With Zonos, international fraud should no longer deter you from going global.

Zonos offers fraud coverage with Checkout to provide fraud screening and mitigate risks from fraudulent chargebacks. With Zonos Payments, unauthorized chargebacks will never hit your account.

Zonos Fraud Coverage is ideal for companies looking to scale their operation. It reduces the amount of time spent on monitoring fraudulent orders and adds new orders your team or system may not have approved in the first place.

How it works

Zonos Fraud Coverage is automatically included with Checkout. Orders will get automatically approved or denied at the time of transaction.

Next steps

• Zonos Checkout - Learn more about the best checkout solution for international.
• International payments - Get details about how Checkout processes global payments.
• Landed Cost - Learn how Zonos simplifies landed cost calculations.

Related Decoder Guides

• Total landed cost - Learn what makes up a landed cost.
• De minimis values - Understand what de minimis is and the values by country.
• International shipping carriers - Learn about their services and offerings.

FAQ

Is Zonos Fraud Coverage included in Checkout?

Yes, Fraud Coverage is a feature of our Zonos Checkout product. Please reach out to us directly for more information. Zonos' normal business hours are from 8:00 am to 5:00 pm MT, Monday through Friday.