To view a list of all historical, live, or abandoned carts in Dashboard:
From this view, you can select a cart to view its details or filter the list of carts by status. Possible cart statuses are:
Once you select a cart from the All carts list, you'll be taken to the cart details page. Here you can view the cart's contents, the shopper's contact information, and the cart's status. You can also quickly copy a link to the cart if you need to share it.
Due to GDPR in the EU, we cannot display certain personally identifiable information (PII) for shoppers in the EU in our carts view until an order has been placed. This includes the shopper's name, email address, and phone number.
When you view a cart from a shopper in the EU, these fields will be indicated by blurred text where the PII would usually be displayed. Other functions, such as viewing the country, cart total, or cart ID, or copying the cart link are still available.
See Zonospolicies and agreements.
View shopper carts in Dashboard
Learn how to view historical, live, and abandoned cart details in Dashboard.
Sometimes you need to view a shopper's cart details to help them complete their purchase. Dashboard makes it easy to view a shopper's cart details, including the cart's contents, the shopper's contact information, and the cart's status.