One of the biggest mistakes online retailers make when addressing fraud is using broad strokes to eliminate potential fraudsters from placing orders on their store website.
Examples of this include:
The major issue with this approach is it prevents many legitimate buyers from completing orders, resulting in a major hit on your conversion and top-line revenue. Zonos provides fraud coverage with our Zonos Checkout product to target, identify, and block individual fraudsters as opposed to broad-stroke changes that may affect your legitimate buyers. With its wide variety of nuances, international fraud can be harder to identify than domestic fraud.
These nuances may include:
Circumstances like these may sound alarming, but in many cases, shouldn’t. International buyers generally order more to justify the higher shipping costs and frequently ship to freight forwarders within the US.
Zonos offers fraud coverage with Checkout to provide fraud screening and mitigate risks from fraudulent chargebacks so that unauthorized chargebacks will never hit your account. Zonos Fraud Coverage is automatically included with Checkout. Orders will get automatically approved or denied at the time of transaction.
Zonos handles the chargebacks directly so you do not have to. Each chargeback incurs a $25 fee which is assessed once the claim is paid.
Zonos takes a look at the following list of variables when determining whether an order is acceptable and if additional screening is necessary.
See Zonospolicies and agreements.
Manage international fraud