Zonos privacy policy

We thank you for your consideration of Zonos as a customer or potential customer. At times, you may share your personal information with us. We care deeply about your data, and it is vital you know that we realize your personal data is important to you also. This privacy policy details how your data is used, what your rights are and how you control the use of your personal information. This privacy policy informs you of the efforts we are making to protect your data and display integrity in the way we handle it. We will not use your personal information without your knowledge. If you have questions or concerns about your personal data, please contact us via our contact page.

We may collect some information about you, as described in this policy, but you control how much you share about yourself.

We strive for compliance with, the EU-US Privacy Shield Principles, EU-GDPR principles, and the Swiss-US Privacy Shield Principles (the “Privacy Shield Principles”) regarding the collection, use, sharing, and retention of personal information from the European Union and Switzerland.

Personal information

We may ask you for personal information. We collect only the personal data relevant to providing you with a service and use your information just to ensure the fulfillment of this service. You may have also opted into agreeing to receive marketing information from Zonos. If you did not opt-in for marketing emails, mailings and notifications, you should not receive them. If you consented in error, please contact us to remove you from those lists.

You are free to refuse our request for your personal information, with the understanding that we may be unable to process your requests or engage in business without this information. We do not sell your private information to outside parties.

Information we collect - personal information and data

Personal information comes to us in many different ways, such as:

Personal data we may collect (if applicable) includes the following:

Your credit card and/or ACH information is held securely by our credit card processor, which cannot be accessed by Zonos.

Use, processing, and sharing of your information

Zonos processes and uses personal information with your consent. You can withdraw your consent by updating your privacy settings or closing your account. Zonos also processes personal information when it needs to do so to fulfill a contract with you to provide you services, in its legitimate interest to aid in developing and improving the services, or when required by law. If you do not want to provide information to us to fulfill our agreement with you to provide the services, we may not be able to provide you the fullest version of our services.

We use the collected information to provide you with the services you agreed to, to improve our services, enhance your user experience, and communicate with you. We use your profile information to contact you about your account or new Zonos functionality and certain Zonos news and information. You may opt-out of certain types of communications.

Controlling your information

You may exercise your rights to access, correct, erase, object to processing, and request data portability where applicable.

Please contact our Customer Success team to make your data request at support@zonos.com.


We use “cookies” to collect information about you and your activity on our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site and serve you content based on preferences you have specified. If you do not wish to accept cookies from us, you should instruct your browser to refuse cookies from our website, with the understanding that we may be unable to provide you with some of your desired services without access. This policy covers the use of cookies only between your computer and our website.

Third-party services

We may employ software and other resources from third-party companies and individuals with our product offerings. For example, these companies could be order processors, payment partners, analytics providers, carriers and other content partners. These third parties have access to your personal information to only perform specific tasks on our behalf.

Zonos may share personal information as expressly outlined in this privacy policy, including the following limited situations:

Any information accessed by these third-party technologies is governed by the privacy practices of those third-party technologies. Zonos does not control and is not responsible for the collection of or the misuse of your information by such third-party technologies.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot assume responsibility for their treatment of your personal information. This privacy policy only covers our website and privacy practices.

Children’s privacy

If you are under [16] years of age, no information should be submitted to us without the consent of a relevant parent or guardian.

Note to parents

These Services are not directed specifically at children under the age of [16]. We will not knowingly collect or use personal information from, anyone under the age of [16]. Assure that your child does not give us personal information online without asking your permission.

Data storage and retention

This data is processed and retained in the [United States of America]. Zonos uses and retains personal information you provide to do one of the following:

Protection of your information

In order to help keep your media secure, we employ 3rd party certificate management and security solutions to provide publicly trusted TLS certificates for end-to-end encrypted connections among all of our servers, services, and client applications.

We have put in place commercially reasonable physical, electronic, and organizational procedures to safeguard and secure the information we collect. For example, password information is stored on our servers and is protected using hashing and encryption technologies.

We do not store any of your payment or credit card information on our servers. The data is encrypted and securely stored by an independent company, which provides payment-processing services for Zonos.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering through the Services.

Aligning with the efforts of the EU-GDPR, if there is any breach of your personal data, we will notify the appropriate resources within 72 hours.

Changes to our privacy policy

At our discretion, we may update or change our privacy policy from time to time. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around the most current privacy and personal information policy.

Important – why do I have to accept the terms of this privacy policy?

This privacy policy provides you with all information necessary (in an easily accessible way) to make an informed choice as to whether to use this website and to send your personal information to us or not. Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our processing of your indirect personal information (cookies, connection, and system information) in the manner set out in this Privacy Policy. If you wish to register on the website or ask us to provide a service to you (i.e., a product purchase, newsletter or new product details, company information, etc.) we will need additional direct personal information (e.g., name, address and email address) from you. If you are under [16], we ask you to contact your parent or legal guardian, for their express consent to collect and use this Personal Information. This Personal Information will be used only for the purposes for which you gave it to us.

Contact us

You can contact Zonos via our contact page.