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Errors when creating or editing Catalog products
If you attempt to create or edit a Catalog product and it fails, here are the possible errors you’ll see:
| Error | Description |
|---|---|
| “A SKU or product ID is required to create a product” | An identifier (SKU/product ID) is required to create, edit, or delete a catalog item. To resolve this, add a SKU and/or product ID. |
| "The SKU and/or product ID you are trying to edit does not exist" | You cannot edit a product that does not exist. To resolve this, create a new product with your desired SKU and/or product ID. |
| "Country must be specified when providing an HS code" | If you provide a country-specific HS code when creating an item, a ship-to-country is required. To resolve this, add a ship-to country. |
| “Price must be greater than 0” | Catalog does not support negative price values. To resolve this, add a price greater than zero. |
| “Currency code must be provided when a price value is supplied” | If you supply a price, a currency code is required. To resolve this, add a currency code. |
| “Price must be provided when a currency code is supplied” | If you supply a currency code, a price is required. To resolve this, add a price. |
| “Measurement value must be greater than 0” | Catalog does not support negative or zero measurement values. To resolve this, add a value greater than zero. |
| "The accompanying dimensional field cannot be left blank" | Dashboard only - If one dimensional field is provided, the other two are required. E.g., if you supply a width of “8 inches,” then the height and length would be required. |
| "When providing a dimensional value, dimensional units cannot be left empty" | If you supply a dimensional value, a dimensional unit is required. To resolve this, add a dimensional unit. |
| "When providing a weight value, the weight unit cannot be left empty" | If you supply a weight value, a weight unit is required. To resolve this, add a weight unit. |
Catalog errors
Learn how to resolve errors in Zonos Catalog.