Quick setup guide

Learn how to quickly set up your store using the Zonos Dashboard.

It only takes a few simple steps to set up your store and start offering your customers a complete landed cost.

Store setup is done in the Zonos Dashboard settings, and only 3 steps are required to complete your setup.

  1. Set up landed cost
  2. Add carrier and/or custom service levels.
  3. Create shipping zones.

Landed cost

Zonos uses the HS code to calculate a landed cost if it is passed using an API. A default country of origin and harmonized code can be set to help with the calculations.

You can set these by going to the Landed cost settings.

You also have the ability to include a buffer (either percent or flat rate) that will be included in the duty and tax quote, so you can pass the Zonos transaction fee onto the customer as well.


You may have completed this section in your initial onboarding with us, but if you need to make changes or add another carrier, you can do so in the carrier settings.

You will need to add your UPS, DHL, FedEx, or USPS account information as described below so that Zonos changes pull your negotiated rates via the carrier’s API.

If you’re using a carrier that’s not listed below or a service level not available via the API, you can upload a custom rate table in the “Service Level” section of the Dashboard.



You will need the following information during setup.


You will need the following information during setup.


You will need the following information during setup.

Service levels

You will be able to adjust the shipping service level names and add transit times by clicking on the individual service level available via the API. In this section, you can create custom service levels by uploading your own rates in the “custom service level” section.

IMPORTANT! - In order for any service level to be shown at checkout, you will need to add them to a specific “shipping zone”.

Uploading a custom rate table CSV

  1. Add your custom service level by clicking here.
  2. Click the add button, then choose a name for the service level you are adding. (This will be the name that’s visible to your customers.)
  3. Select the name you just set to customize the new service level.
  4. Make sure your rate charts are in the correct format (example will be shown).
  5. Upload the CSV, and hit “Save”.
  6. You can test the rates by selecting a country’s two-digit ISO code and a weight. Hit “check” once the rates are successfully uploaded.

Shipping zones

  1. To create a new shipping zone, click here to open and view the shipping zone settings.
  2. Pick a zone name.
  3. You can select the option to only estimate duties and taxes for a particular zone. By default, this will force duties and taxes to be paid for all service levels that allow the option.
  4. Select the countries you want to be a part of the new zone. (You can select the check box at the beginning of the search bar to add all countries to your zone.)
  5. Select the service levels you’d like to offer to those countries.
  6. You can create custom rules for the shipping zone. You can also set up flat rates based on the cart subtotal and/or weight.
  7. By default, the zone warehouse will be your store’s ship from address. If you have previously added a new ship from location (warehouse), you will be able to set that warehouse per shipping zone.