Billing & Statements

Depending on whether you are using Zonos Payments or using your own payment processor, you can find details about payment and/or billing info below.

Billing

Zonos uses Stripe Billing for processing all payments. Invoices are created and sent by the 5th of each month for all the previous months transactions. Those fees are automatically collected using either your credit card or ACH information on file. A detailed breakdown of the monthly transactions and fees can be located in the Statements section in the App.

Payments

If using Zonos Payments, statements are created and paid a minimum of once per month at the beginning of each month for any order that is 7 days or older from the capture date. Weekly statements are created each Friday for any store where orders are older than 7 days from the date captured and exceed $500 USD. Those payments are deposited via ACH into your account on the following Tuesday of each week. A detailed breakdown of each statement can be located in the Statements section in the App. Here you are able to download a csv file with the payment and fee details.

Understanding your Zonos Statement

You can view your statement details in the app by going to the “BILLING” section and selecting “STATEMENTS”. Statements Here you will see an overview of each statement that includes the following info:

Column Description
STATEMENT NUMBER Individual ID for each statement (billing or payment)
STATUS Will show “OPEN” or “PAID”
GROSS TOTAL Total amount collected for all orders per statement
FEES Total fees deducted for any transaction, fps, or merchant fees
NET TOTAL Amount that will be or was deposited into your bank account
DATE Date that statement was paid

You can click on any of the statement numbers for individual statement details that will show each order that has been or will be paid out. This will have the Zonos order id, your order id (if provided), customer name, ship to country, order total, a breakdown of each fee deducted from the order, and the total amount paid on each order. You will also find a grand total of each of the fees and the total payout amount at the bottom of the statement detail. You can download the statement details to a CSV file by selecting the download arrow on the top right of the page.
Statementdetail

For additional questions about billing or payments, chat us or contact support@zonos.com.