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Zonos for ShipStation 

Learn how to integrate Zonos and ShipStation and create rules to ship your orders with prepaid duties and taxes.

This document explains how to connect your Zonos account to your ShipStation account and how to automate rules to create Delivered Duties Paid (DDP) shipments for your Zonos orders that have prepaid duties and taxes. Zonos supports Shipstation users that are connected to Shopify (not currently using discounts) and BigCommerce platforms. There are two steps required to get your account connected properly:

  1. Connect your Zonos account with ShipStation.

  2. Create rules to mark Zonos orders as having prepaid duties and taxes to prevent duplicate orders. The steps differ based on the Zonos product, so be sure to choose the correct instructions below.

    1. For Zonos Landed Cost users
    2. For Zonos Checkout users

Connect your Zonos account with ShipStation 

  1. Log in to ShipStation.
  2. Go to SettingsSelling channelsStore setup.
  3. Click on Connect a Store or Marketplace.
  4. Type Zonos into the search bar and click on the Zonos tile to connect.
  5. Input your Zonos token/account number and you will be connected!

See the image below for guidance.

Create DDP rules in ShipStation for Zonos Landed Cost users 

Two automation rules are required and need to be created in ShipStation to ensure DDP is set up correctly, and that duplicate orders aren’t pushed back to your marketplace.

Follow the instructions below to create and save each rule.

Rule one: Create a rule to mark Zonos orders as having prepaid duties and taxes.

  1. Go to SettingsAutomationAutomation Rules.
  2. Create a custom rule, e.g. Duty and tax rule
  3. Ensure that under Status, the Active Rule box is checked
  4. Under If orders match the following criteria, select Orders match these specific criteria.
  5. Under the 1st drop-down, select Requested Service (Marketplace Value).
  6. In the 2nd drop-down, select Contains.
  7. In the 3rd drop-down, select Duties & Taxes Included.
  8. Under Action Type, select Bill Int’l Duties to Payor of Shipping Charges in the drop-down.
  9. Click Save Rule.

See the image below for guidance.

Rule two: Create a rule to ensure duplicate orders do not show up in your originating marketplace from both ShipStation and Zonos.

  1. Click Create a Rule.
  2. Name the rule Zonos - Do Not Import From, or choose another name that works best for you.
  3. Ensure that under Status the Active Rule box is checked.
  4. Under If orders match the following criteria, select Orders match these specific criteria.
  5. Under the 1st drop-down, select Marketplace.
  6. In the 2nd drop-down, select Includes.
  7. In the 3rd drop-down, select your applicable marketplace (either Big Commerce or Shopify).
  8. In the 4th drop-down, select International Order.
  9. In the 5th drop-down, select True.
  10. Under Action Type, select Don’t Import the Order in the drop-down.
  11. Click Save Rule.

See the image below for guidance.

Create DDP rules in ShipStation for Zonos Checkout users 

Two automation rules are required and need to be created in ShipStation to ensure DDP is set up correctly, and that duplicate orders aren’t pushed back to your marketplace.

Follow the instructions below to create and save each rule.

Rule one: Create a rule to mark Zonos orders as having prepaid duties and taxes.

  1. Go to SettingsAutomationAutomation Rules.
  2. Create a custom rule, e.g. Duty and tax rule
  3. Ensure that under Status, the Active Rule box is checked.
  4. Under If orders match the following criteria, select Orders match these specific criteria.
  5. In the 1st drop-down, select Tax Paid.
  6. In the 2nd drop-down, select Is Greater Than.
  7. In the 3rd drop-down, enter 0.0.
  8. In the 4th drop-down, select Country.
  9. In the 5th drop-down, select Do Not Include.
  10. In the 6th drop-down, select United States.
  11. Under Action Type, select Bill Int’l Duties to Payor of Shipping Charges.
  12. Click Save Rule.

See the image below for guidance.

Rule two: Create a rule to ensure duplicate orders do not show up in your originating marketplace from both ShipStation and Zonos.

  1. Click Create a Rule.
  2. Name the rule Zonos - Do Not Import From, or choose another name that works best for you.
  3. Ensure that under Status the Active Rule box is checked.
  4. Under If orders match the following criteria, select Orders match these specific criteria.
  5. In the 1st drop-down, select Marketplace.
  6. In the 2nd drop-down, select Includes.
  7. In the 3rd drop-down, select your applicable marketplace (either Big Commerce or Shopify).
  8. In the 4th drop-down, select International Order.
  9. In the 5th drop-down, select True.
  10. Under Action Type, select Don’t Import the Order in the drop-down.
  11. Click Save Rule.

See the image below for guidance.

Next steps

Need to configure your Zonos Dashboard settings? Choose an option below for more details.

FAQ

Where do I find my Zonos account number/site token?

  1. Log in to Zonos Dashboard
  2. Go to Settings.
  3. Navigate in the left sidebar to Integrations.
  4. To the right, you will find your account number.

How do I know which Zonos service I am on?

  1. Log in to Zonos Dashboard
  2. Go to Settings.
  3. Navigate in the left sidebar to Billing.
  4. To the right, you will see which Zonos services you are currently subscribed to.

Reference

ShipStation x Zonos